Contact Us

Contact

How Can We Help?

Whether you need guidance choosing the right equipment, have a question about your order, or want to discuss setup details. Owned and operated by BeVitaFit.

Most messages answered within 1 business day
Reach Us

Choose How To Connect

Email

support@bevitafit.com
Replies within 24 hours

Phone

+1-512-326-3737
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Typically under 5 minutes
Common Questions

Frequently Asked Questions

How long will it take to receive my equipment?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. That means total delivery time is typically 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your equipment every step of the way.

Is shipping really free on my order?

We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size, and you can check our Shipping Policy page for full details.

What is your return policy for fitness equipment?

We want you to be completely satisfied with your purchase. If something is not the right fit, please reach out to our support team within the return window outlined on our Returns page. We will walk you through the process and make it as straightforward as possible.

Can I exchange my equipment for a different model?

Exchanges are handled on a case-by-case basis depending on the product and its condition. Contact us at support@bevitafit.com with your order number and the model you are interested in, and we will work with you to find the best solution.

How do I choose the right equipment for my space?

Each product page includes detailed dimensions, weight capacity, and feature breakdowns to help you decide. If you are working with a specific room size or training goal, our team is happy to provide personalized recommendations. Just send us a message with your space dimensions and what you are looking to accomplish.

Do your basketball systems and smith machines require assembly?

Most of our larger equipment, including basketball systems, smith machines, and treadmills, will require some level of assembly. Each product ships with detailed instructions and all necessary hardware. If you have questions during setup, our support team can help guide you through the process.

Do you charge sales tax on orders?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For

Timely Responses

Every message receives a thoughtful reply within one business day, because your time matters to us.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Built to Last

Our equipment is constructed with heavy-duty materials designed to handle serious, long-term training.

Free Shipping

Most orders ship free within the Continental U.S. with full tracking from warehouse to your door.